Services
Strengthen the workflow. Then choose the right intervention.
Madison Avenue Designs helps planning organizations understand operational problems, implement practical improvements, and define governed technology pilots where automation can legitimately help.
No AI prerequisite. No assumed platform purchase. Each engagement is shaped around the work and capacity of the agency.
For teams that have already completed general AI education or internal exploration, MAD provides the next operational layer: workflow analysis, implementation requirements, practical technology decisions, and governed pilot design.
01 · Recommended starting point
Planning Operations & Workflow Capacity Review
A structured look at the actual operation of a planning office, not a technology checklist.
The review can examine what enters the department, who handles each stage, where work waits, what gets duplicated, where knowledge is concentrated, which tools create friction, and which work requires professional judgment.
- Current workflow and capacity constraints
- Bottlenecks, documentation gaps, and vulnerable handoffs
- Institutional-knowledge and continuity risks
- Near-term process improvements and priorities for deeper work
02 · Improvement and delivery
Workflow Modernization & Implementation Support
Turn findings into better operating practices, clearer requirements, and implementation support that fits the organization.
This work may follow a review or begin with an already-understood problem. It remains valuable when AI is not part of the solution.
- Intake and application workflows
- Completeness review and routing
- Review checklists and templates
- SOP and institutional-knowledge documentation
- Case organization and documentation standards
- Staff-report workflows
- GIS and data handoffs
- Technology requirements
- Vendor and product evaluation
- Implementation planning and support
03 · When automation fits
Governed Automation & Pilot Design
Define what a responsible pilot must do, what it must never do, and how people will know whether it works.
Once a legitimate workflow problem is understood, MAD can translate it into government-friendly requirements and a bounded implementation path.
- Problem definition
- User and stakeholder requirements
- Workflow decomposition
- Deterministic and AI task boundaries
- Human-review requirements
- Evidence and acceptance criteria
- Pilot scope and dependencies
- Risk controls
- Success measures and evaluation criteria
- Practical technology decisions
How the work can happen
Workshops and briefings support the engagement.
They are delivery formats, not a separate training business.
Depending on the need, an engagement may include a Workflow Mapping Session, Hard-Case Review Session, Implementation Working Session, Human-Review Design Session, Leadership Briefing, or Staff Working Session.
Scoping and quotes
Engagements are scoped around organization size, workflow complexity, number of workflows, depth of review, and implementation support required. A short discovery conversation identifies a useful starting point before a formal proposal or quote.
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